CS24 provides a comprehensive and best-in-class suite of value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
Our support delivery processes heavily depends on the following parameters.Knowledge Management
Creating the appropriate & updated knowledge base is critical to effective customer support service.
We start with analyzing customer queries and creating standard answers needed for all forms of support, including Emails, Web-chats and Telephone.
We ensure that the end customer receives a crisp and accurate response that meets the highest standards of style, tone, spelling and grammar.
We continuously update the knowledge bases ensuring information provided to customers is always accurate and updated.
Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.
We continuously track and compile customer feedbacks - both positive and negative, using various online and offline tracking tools.
A complete analysis of feedback is performed & presented on a periodic basis (monthly / quarterly, based on client requirements). This helps the client to better understand his position in the competitive market place.
We are committed to meeting your SLA within the first week of program launch.
We have best technology solutions that enable seamless transfer of calls and enable high quality of synchronous customer contact.
Quality-of-service parameters such as average speed to answer, calls offered, abandon rate and agent occupancy, developed in close conjunction with our clients-help us in assessing performance, and, consequently, in enhancing customer satisfaction.
Live services like Order Taking, Technical Support, Help Desc etc.
27/7 Live Chat support on your website. Converting visitors into buyers
We answer all your incoming emails. Quick reply ensures user satisfaction.